[This just copied from another site:] Sometimes things won't work properly, and the most common reason for this is faulty, outdated or corrupt firmware.
There are several places to find firmware on the Internet. One I found was http://www.nzdsl.co.nz/software/alcatel/Default.htm, but if you punch your Version into a search engine like Google, you will find dozens of places upgrades can be downloaded from.
The important thing is to find a match for your particular model as there are several variations of the same product and the firmware is not always compatible. Look for a version with the same letters but a higher number. eg. If you have KHDSAA.132, the look for KHDSAA.134 or higher. (If all you want is to fix crashes and errors, you might be better off just by re-applying the current version -- in case the firmware was simply corrupted.) And if you botch it, you can always go back by following a few precautions.
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